SC Health System Implements AI Tool to Enhance Virtual Health
The Medical University of South Carolina has partnered with Andor Health to employ AI to bolster virtual health services.
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By - Medical University of South Carolina (MUSC Health) has partnered with Florida-based health IT company Andor Health to improve telehealth sustainability.
MUSC Health is one of two federally recognized National Telehealth Centers of Excellence (COE), a designation given by the Health Resources & Services Administration (HRSA). COEs are public, academic medical centers with successful telehealth programs and high annual volumes of telehealth visits. They also establish programs to provide virtual care services in medically underserved regions, particularly those with high rates of poverty and chronic disease prevalence. COEs further serve as centers for telehealth research and resources.
As part of its efforts to bolster telehealth services, which span 300 sites across its network, MUSC Health is deploying Andor Health's ThinkAndor AI Virtual Assistant. By using ThinkAndor, MUSC Health aims to enable clinical efficiency, enhance virtual health operations, and improve virtual experiences for patient populations long term. Through the platform, MUSC clinicians will be able to collect information that can support decision-making and billing as well as initiate virtual conversations with patients and other providers.
