Analytics in Action News

KLAS: Satisfaction Levels for ClosedLoop.ai Beats Out Epic, Cerner

All ClosedLoop.ai customers said that they would buy its AI platform again, as compared with 91 percent of Epic and 84 percent of Cerner customers who said the same.

Source: Getty Images

By Mark Melchionna

- Upon reviewing how artificial intelligence impacted healthcare stakeholders in 2022, researchers from KLAS revealed a relatively high customer satisfaction rate, particularly among customers of ClosedLoop.ai.

KLAS is a research organization working to improve healthcare through collaboration, insights, and transparency. The organization's recently released AI performance report focuses on various entities providing artificial intelligence-focused health services.

Although reviews for each organization were mixed, ClosedLoop.ai reportedly excelled. All its customers said that the company keeps its promises and that they would buy from the company again. Further, it achieved an overall performance score of 96.5 in December 2021, up from 91.7 in December 2020. It also helped customers achieve positive outcomes such as improved medication adherence and recognizing at-risk patients.